Terms of use

Effective date: 12 September 2026

1. Agreement and eligibility

These terms form an agreement between you and Truly Worlds Groups Private Limited when you access StarManifest. You must be at least 18 years old and legally able to enter this agreement. By creating an account, ordering a website report or using another paid feature, you accept these terms and our privacy policy.

2. What StarManifest provides

StarManifest provides digital astrology, spiritual-reflection and consultation tools, and a marketplace through which independent experts can offer services. Features may include horoscopes, Panchang, birth charts, compatibility, simulations, predictions, live broadcasts, private guidance, calls, chats and puja fulfilment. Experts on the platform include mental wellness coaches, relationship counsellors, astrologers and pandits.

Experts are responsible for the guidance and services they provide. StarManifest reviews provider information and operates platform controls but does not guarantee a prediction, outcome, compatibility result, remedy or spiritual effect.

3. Accounts and availability

• Provide accurate information and keep login credentials and devices secure.
• Do not share OTPs, impersonate another person or create accounts to evade restrictions.
• Queue positions and wait estimates can change as experts become available, consumers pause, or connections fail.
• A request is not an active paid session until the platform records acceptance and the applicable session start event.
• We may suspend access to investigate fraud, safety concerns, payment disputes or material violations.

Mobile networks, device permissions and third-party communication services affect call quality. Where offered, a masked cellular fallback may be attempted after an unanswered in-app call; availability is not guaranteed.

4. Wallet, website reports, prices, taxes and refunds

Prices are displayed before a purchase or session. Website report catalogue prices are charged in INR through Razorpay and exclude GST. Checkout adds 18% GST and shows the report price, GST amount and final payable total before payment. StarManifest does not receive your complete card, bank or UPI credentials. A wallet recharge shows applicable tax and the amount credited before payment.

A website report order begins only after the server verifies a captured payment, amount, currency and order reference. You are responsible for checking the selected report, name, exact birth details and delivery email before paying. The report is a personalised digital product and is sent by email within the timeline in our Report Delivery Policy.

Pay-per-minute sessions require the minimum wallet balance shown in app and are charged for recorded billable time under the applicable rounding rule. Fixed-price guidance, pujas or digital experiences are charged as described at checkout. Payment providers may apply their own terms.

Refunds, reversals and chargebacks are governed by the transaction state, service delivery, cancellation window, fraud checks, our Cancellation & Refund Policy and applicable law. Duplicate or failed charges should be reported promptly with the transaction reference. A refund or payment dispute may pause report delivery.

5. Acceptable conduct

You must not:

• Harass, threaten, sexually exploit, discriminate against or abuse another user or expert.
• Request illegal, dangerous or exploitative conduct, or use the service for emergencies.
• Record, publish or distribute a private conversation without all required consent.
• Upload malicious, infringing, deceptive or privacy-invasive content.
• Manipulate ratings, queues, payments, promotions, refunds or platform security.
• Scrape, reverse engineer, overload or interfere with StarManifest or its suppliers.

We may remove content, end sessions, restrict features, preserve evidence and cooperate with authorities where reasonably necessary.

6. Content and intellectual property

You retain ownership of content you submit. You grant us a limited licence to host, process, display and transmit it only to operate, secure and improve the requested service. Public reviews and expert gallery content may be displayed on StarManifest until removed or the account is deleted, subject to lawful retention.

StarManifest branding, software, interfaces and original content belong to Truly Worlds Groups Private Limited or its licensors and may not be copied or commercially reused without permission.

7. Service disclaimers and liability

The service is provided on an "as available" basis. To the extent permitted by law, we disclaim implied warranties of uninterrupted availability, merchantability, fitness for a particular purpose and guaranteed outcomes. Nothing in these terms excludes rights or liability that cannot lawfully be excluded.

To the extent permitted by law, our aggregate liability arising from the service will not exceed the greater of the amount you paid to StarManifest in the three months before the claim or INR 1,000. This limit does not apply where prohibited by law.

8. Changes, termination and governing law

You may stop using StarManifest or request account deletion at any time. Provisions concerning payments, intellectual property, disputes, disclaimers and lawful retention survive termination.

These terms are governed by Indian law. Subject to applicable consumer rights, courts in Karnataka, India have jurisdiction. Before filing a claim, contact support so we can try to resolve it promptly.