Designated grievance officer
- Name
- Avinash RM
- Company
- Truly Worlds Groups Private Limited
- grievance@starmanifest.app
- Office hours
- Monday to Friday, 10:00 to 18:00 IST, excluding public holidays
- Registered office
- No. 3, 1st Floor, Byadarahalli, Viswaneedam Post, Magadi Road, Yeshwanthpur Hobli, Bangalore - 560091, India
When to use this channel
Start with in-app Support or support@starmanifest.com for ordinary account, payment and booking questions. Contact the grievance officer when a material complaint remains unresolved, or where applicable law specifically provides a grievance route.
What to include
- Your full name and the phone number or email associated with StarManifest.
- The earlier support-ticket number, if one exists.
- Relevant booking, session, payment or content reference.
- A concise description, the date of the issue and the resolution requested.
- Only the minimum supporting evidence needed to understand the complaint.
Do not send an OTP, password, full payment credential or unrelated identity document by email.
Raise a grievance
Use this form for a formal, tracked complaint. For ordinary account, payment or booking questions please use support first — it is faster.
What happens next
We acknowledge and assess grievances in accordance with applicable law. Complex payment, safety or third-party investigations may require additional information and time. We may preserve records necessary to investigate the complaint and protect the rights of affected parties.