Effective date: 12 September 2026
1. Digital delivery only
Website astrology reports are personalised PDF files delivered to the email address entered at checkout. There is no physical shipping, courier fee or cash on delivery. The optional mobile number is used for payment prefill or order support and is not a substitute for the delivery email.
2. Acknowledgement and delivery timeline
After Razorpay confirms a captured payment, StarManifest queues an acknowledgement email with the order reference. The separately hosted report engine then prepares the requested edition. The finished PDF is sent to the same email address within 24 hours of confirmed payment.
The 24-hour delivery period begins only after payment is successfully captured and matched to the website order. A pending, failed or disputed payment does not start report fulfilment. An unpaid checkout closes after 24 hours; start a fresh order instead of attempting to pay an expired checkout.
3. Private order tracking
The acknowledgement contains a private status link. The link includes a secret browser fragment that is not part of normal server request logs; do not share it publicly. Keep the order reference when contacting support.
4. If the report does not arrive
- Check the spam, junk, promotions and updates folders for mail from StarManifest.
- Confirm that the email entered at checkout is correct.
- If 24 hours have passed, email support@starmanifest.com with the order reference. Do not include an OTP, PIN or payment credential.
We will check payment, generation and email-provider status and will resend, correct or refund the order as described in our Cancellation & Refund Policy.
5. Privacy and file handling
The report can contain personal birth-chart information. Keep the email and attachment private. Website order details and generated files are encrypted at rest and shared with service providers only as needed to process payment, calculate the report and send the email. The encrypted birth inputs and PDF are automatically deleted from our website service 30 days after payment, so request any redelivery within that period. See our Privacy Policy.
Delivery support: support@starmanifest.com
Formal complaints: Grievance officer