Cancellation & refund policy

Effective date: 12 September 2026

1. Scope

This policy applies to personalised astrology reports purchased directly on starmanifest.com. Reports are made-to-order digital products; no physical item is shipped. App purchases, consultations, wallet transactions and expert services follow the terms shown in their own purchase flow.

2. Cancellation

You can leave checkout before completing payment without charge. After Razorpay confirms payment, preparation may begin automatically. Because the report is personalised from the birth details supplied at checkout, an order generally cannot be cancelled once generation has begun or the PDF has been sent, except where this policy or applicable law provides a remedy.

3. When a refund or correction is available

• Failed payment: StarManifest does not fulfil an order unless the payment is verified as captured. A bank hold for a failed payment normally reverses under the bank or Razorpay timeline.
• Duplicate charge: a verified duplicate payment for the same intended order is refundable.
• Non-delivery: if the PDF is not sent within 24 hours of confirmed payment, contact us with the order reference. We will investigate, resend the report where possible, or provide an appropriate refund.
• Defective file: if the PDF is corrupt, unreadable or is not the report purchased, we will replace it. If we cannot correct it within a reasonable period, a refund is available.
• Calculation correction: if a verified engine defect materially changes the computed report, we may regenerate the corrected edition without an additional charge.
• Legal rights: nothing here limits a non-waivable consumer right under applicable law.

A change of mind, dissatisfaction with an interpretive conclusion, or an outcome not occurring is not by itself a defect. Astrology content is for personal reflection and does not guarantee events.

4. How to request help

Email support@starmanifest.com with the website order reference, payment date and a short description. Do not send card, bank, UPI PIN, password or OTP details. We may request limited information needed to match the Razorpay transaction and protect against fraud.

5. Refund method and timing

An approved refund is returned through Razorpay to the original payment method; it is not paid to a different account. StarManifest normally initiates an approved refund within five business days after verification. Razorpay, the bank or the payment network controls the time it takes to appear after initiation.