Effective date: 12 September 2026
1. Scope and controller
This policy applies to the StarManifest consumer app, StarManifest Expert app, website and related support services. Truly Worlds Groups Private Limited is the data controller for personal information processed through these services.
StarManifest provides astrology, spiritual and personal-reflection experiences. Information you share may be sensitive to you, so we design access around the service you request.
2. Information we collect
Account and profile
Name, phone number, email address, profile image, language, city and account preferences. Expert accounts may also include identity, professional, tax, bank, business and verification information.
Birth and report details
Date, exact time and place of birth, coordinates and timezone resolved from a selected place, the report selected, report calculation inputs and outputs, order status, delivery email and consent record. A website report can be purchased without a mobile-app account.
Sessions and communications
Queue activity, bookings, session status and duration, chat messages, voice notes, attachments, support requests, reports, reviews and consent choices. Calls and broadcasts use third-party real-time communication infrastructure. We do not record a private session unless a recording feature is clearly offered and you provide the required consent.
Payments and transactions
Wallet balance, recharge and usage records, report order references, prices, taxes, payment status, refunds, disputes and reconciliation references. Payment card, bank or UPI credentials are handled by the payment provider; StarManifest receives transaction status and references rather than full payment credentials.
Device and security
Device type, app version, push token, IP address, login and audit events, crash diagnostics and security signals. Location permission is requested only when a feature needs it; website report checkout uses the place you select and does not require device location permission.
3. How we use information
- Create and secure accounts, authenticate sessions and prevent abuse.
- Validate website report inputs, generate the edition purchased and deliver its private PDF.
- Match consumers with available experts and operate queues, calls, chat and notifications.
- Process wallet and website payment activity, taxes, payouts, refunds, disputes and financial reconciliation.
- Moderate content, investigate reports and protect consumers and experts.
- Provide support, respond to grievances and send order acknowledgements, report delivery and other service communications.
- Measure reliability and improve accessibility, performance and product quality.
- Meet tax, accounting, law-enforcement and other legal obligations.
Where required, we rely on your consent. Other processing is necessary to perform our contract with you, protect legitimate interests such as fraud prevention, or comply with law.
5. Retention and security
A website checkout that never reaches the payment provider is removed after 24 hours. A gateway-backed checkout closes after 24 hours; its encrypted contact and birth details may remain for up to 30 days so a payment made within the checkout window can still be reconciled safely. For a paid report, encrypted contact details, birth inputs and the generated PDF are retained for 30 days after payment so we can fulfil, redeliver and support the order, then automatically deleted. Non-personal email delivery event identifiers are removed after 90 days. A non-personal payment tombstone and transaction, tax, refund or dispute records may be retained longer where law, reconciliation or a legitimate legal claim requires it.
Website birth details and report PDFs are encrypted at rest with versioned keys; transport to the private report engine and email provider uses authenticated encrypted connections. We also use access controls, secret management, bounded service logs and payment-signature verification. No service can guarantee absolute security; report a suspected issue immediately through our contact channels.
6. Your choices and rights
- Review and update profile information in the app.
- Control push notifications and device permissions in app or operating-system settings.
- Request access, correction, portability or deletion where applicable.
- Withdraw optional consent without affecting earlier lawful processing.
- Delete your account in app or follow our account deletion instructions.
StarManifest is intended for adults aged 18 or over. We do not knowingly offer accounts to children.
7. Contact and grievances
Email support@starmanifest.com for privacy questions. For a formal complaint, see the grievance officer page.
We may update this policy as services or law change. Material changes will be communicated through the app or this website, and the effective date above will be revised.