Delete your account

Delete in the app

StarManifest consumer app

1. Sign in to the consumer account you want to delete.
2. Open Profile.
3. Choose Delete account.
4. Review the consequences and complete the confirmation step.

StarManifest Expert app

1. Sign in to the expert account you want to delete.
2. Open More, then App settings.
3. Choose Delete account.
4. Enter your current password and type DELETE to confirm.

An assistant deletes only their own login. A practice owner closes the practice and removes access for its team, so owners should export any records they lawfully need before continuing. In-app deletion is the fastest route because the app can verify the signed-in account directly.

To prevent loss of money or paid services, a consumer wallet balance and active or funded services must be resolved or cancelled first. A practice owner must likewise complete or cancel active or funded client obligations before closing the practice. The app will explain any outstanding item; once none remain, deletion completes in the app.

Request deletion by email

If you cannot access the app, email support@starmanifest.com with the subject Delete my StarManifest account.

Send the request from the email linked to your account where possible and include the registered phone number with country code. We may ask you to verify account ownership through a secure channel. Never send an OTP, password, card number or identity document in the initial email.

Request deletion from this page

If you cannot open the app, submit the request here. We verify ownership before anything is deleted, so use the email and phone number registered on your StarManifest account.

What is deleted or de-identified

• Consumer or expert sign-in profile and personal preferences.
• Birth details and optional profile media, subject to the retention exceptions below.
• Device and push-notification registrations.
• Personalised recommendations and non-required activity records.
• Public-facing profile associations where applicable.
• For a practice-owner deletion, team access and the public practice profile.

What may be retained

We may retain the minimum information required for payment reconciliation, tax and accounting, fraud prevention, security audits, chargebacks, refunds, safety investigations, disputes and legal obligations. Retained records are restricted from ordinary product use and removed when the applicable requirement ends.

Deletion of your account does not automatically remove content another participant must retain for their own lawful records, but we will minimise or de-identify your association where reasonably possible.